InterContinental Miami by IHG

The property was extremely secure as you had to use a room key card to operate floors in the elevator. Room had a magnificent view of the Miami port, and we were extremely grateful that eating venues were within walking distance. Room was very spacious, had everything you needed including high quality toiletries. Bed and pillows were very comfortable and everything was clean.

The hotel is undeniably beautiful and comfortable, and the breakfast is truly excellent. Unfortunately, the service left much to be desired. From the moment we arrived, the staff were rude and dismissive. They answered questions with clear reluctance and seemed constantly impatient or annoyed. On top of that, the shower was weak and the water barely got warm. For the price paid, I expected a much higher standard of hospitality. I wouldn’t recommend it to anyone who wants to have a pleasant stay. It’s simply not worth it to be treated this way.

Two staff honestly put our stay over the top . 1st was Henry, it wasn't just his customer service, and it wasn't just his. Willingness to do everything to make you feel special. It was genuine and he shared a lot of information about a lot of things that were absolutely helpful. Simply looking out the window on the bay side and pointing out multiple things. He is outstanding, he's special. secondly eduardo the chief concierge he was outstanding literally every piece of advice he gave from Key West,, south beach and little Havana... suggestions and which restaurants to go to and simply where to get dropped off in each location even on my way out of Miami leavimg in our rental car and the suggestions of driving down the coast in A1A, to stopat a few places and taking it to Hollywood. And driving up from there he was simply exceptional, Intercontinental is lucky to have that man. what I most enjoyed about the hum. were the conversations that we shared about both his and my family. What a super man.

Overall at 4.25 Stars kind of a stay. You will literally get the best sleep of your life at this hotel. They have the best beds, linens and pillows. They have refillable water in the lobby. You can also ask any of the bartenders to fill your reusable container with ice, water and citrus. Their club lounge is so worth it! Book directly through IHG Rewards to get it for free or as an add on. Normally it is $150 per day. It is located on the 29th floor with beautiful city views! They have three main events during the day: - Breakfast (Superb) - Afternoon tea time (meh) - Happy Hour with light bites (EXTRAORDINARY) The security manager is tough. They do check that you have access for that day. Breakfast was a wide selection of breads, pastries/desserts, cerials, chia pudding cups, veggies, charcuterie, boiled eggs, some hot items, etc. Juices, seltzer, coffee and teas. - The sliced fruit was dragon fruit, melons, pinapples, watermelon - all perfectly ripe - Their fruit bowl had the most amazing bosc pears - The only items missing were sourdough bread - Bottled seltzer (it comes out as fountain drink) Afternoon tea was meh. Some sandwiches like cheese and ham, brie with jam, etc. and a few desserts. - Their tea choice is not that great - Refills or refreshed sandwiches was slow - But they had the most amazing wasabi peas Happy hour is where you get the most bang for the buck! - First night: filet mignon was the main - cooked perfectly to medium rare - 2nd night: octopus paella, with a garnish of 2 HUGE shrimps (the size of your face), that you can get when they first refill - They had sushi platter (but the rice was dried out, seemed like leftovers) - Hummus cups with veggies - Cucumber salad - Shrimp cocktail cups in a light vinagrette - Grilled veggies like cauliflower steak - Desserts - Wine, beer, supplies to make your own cocktails - Ginger ale - Canned Sodas The room was soo roomy but lighting was dim (except for the lighting in the bathroom).

Our stay at Intercontinental Miami was exceptional! The hotel is modern, elegant, and equipped with everything you need for a luxurious and comfortable stay. The room was spacious, spotless, beautifully organized, and had a well-equipped bathroom with everything we needed. The view from our room was absolutely breathtaking! The staff were incredibly welcoming and attentive, and the valet parking service was professional and efficient. The location is perfect and close to the city’s main attractions. We will definitely choose this hotel again on our next visit to Miami!