InterContinental Miami, an IHG Hotel

The property was extremely secure as you had to use a room key card to operate floors in the elevator. Room had a magnificent view of the Miami port, and we were extremely grateful that eating venues were within walking distance. Room was very spacious, had everything you needed including high quality toiletries. Bed and pillows were very comfortable and everything was clean.

The hotel is undeniably beautiful and comfortable, and the breakfast is truly excellent. Unfortunately, the service left much to be desired. From the moment we arrived, the staff were rude and dismissive. They answered questions with clear reluctance and seemed constantly impatient or annoyed. On top of that, the shower was weak and the water barely got warm. For the price paid, I expected a much higher standard of hospitality. I wouldn’t recommend it to anyone who wants to have a pleasant stay. It’s simply not worth it to be treated this way.

Overall at 4.25 Stars kind of a stay. You will literally get the best sleep of your life at this hotel. They have the best beds, linens and pillows. They have refillable water in the lobby. You can also ask any of the bartenders to fill your reusable container with ice, water and citrus. Their club lounge is so worth it! Book directly through IHG Rewards to get it for free or as an add on. Normally it is $150 per day. It is located on the 29th floor with beautiful city views! They have three main events during the day: - Breakfast (Superb) - Afternoon tea time (meh) - Happy Hour with light bites (EXTRAORDINARY) The security manager is tough. They do check that you have access for that day. Breakfast was a wide selection of breads, pastries/desserts, cerials, chia pudding cups, veggies, charcuterie, boiled eggs, some hot items, etc. Juices, seltzer, coffee and teas. - The sliced fruit was dragon fruit, melons, pinapples, watermelon - all perfectly ripe - Their fruit bowl had the most amazing bosc pears - The only items missing were sourdough bread - Bottled seltzer (it comes out as fountain drink) Afternoon tea was meh. Some sandwiches like cheese and ham, brie with jam, etc. and a few desserts. - Their tea choice is not that great - Refills or refreshed sandwiches was slow - But they had the most amazing wasabi peas Happy hour is where you get the most bang for the buck! - First night: filet mignon was the main - cooked perfectly to medium rare - 2nd night: octopus paella, with a garnish of 2 HUGE shrimps (the size of your face), that you can get when they first refill - They had sushi platter (but the rice was dried out, seemed like leftovers) - Hummus cups with veggies - Cucumber salad - Shrimp cocktail cups in a light vinagrette - Grilled veggies like cauliflower steak - Desserts - Wine, beer, supplies to make your own cocktails - Ginger ale - Canned Sodas The room was soo roomy but lighting was dim (except for the lighting in the bathroom).

- Smooth and comfortable check-in. All thanks to Marcial U. His professional approach to guests made us to feel special during our stay. - Personnel was very polite (only one day I found not so happy person at the reception). - Fresh bottles of water waiting, in the room, for us after very sunny and hot days - Possibility of refilling your water bottle at the lobby - Breakfast: fresh and tasty fruits (watermelon, melon, pinapple, blueberries, strawberries), scrambled eggs, omelet, smoked salmon, desserts in small glass containers - View from 30+ floors during the day and night was very nice - Size of the room (we took Classic King Room with City View) - Location was awesome. Hotel is close to the Metromover station - Bayfront Park Station (from where you could get to the train station e.g. Brickell), close to the bus stop (next to the Bayfron park), where you could get in line 100 to the South Beach, close to the Sky Views. There are two stops of the Miami trolley near to the hotel (at the Biscayne Blvd) - Check-out at 12 a possibility of leaving your luggage till late hours During my trip I was staying in more luxuary hotel than this and still I like more InterContinental. I was checking the raiting at booking.com and 8.5 is a good rank for the hotels in Miami

The room had comfortable bedding, beautiful rooms and blackout blinds which were amazing. The staff was very friendly and helpful. they had restaurants on site and even a Starbucks. We got the buffet breakfast included with our room. The buffet was worth it. They had many different choices and I didn't have the same food options each day. The staff was quick to resolve issues, as we needed extra blankets and they even provided us a space heater. The rooms also came with robes and slippers, which was a nice additional touch. It was decorated so beautifully for the holidays. It really is just a gorgeous hotel.